Refund policy
Return & Refund Policy
At ROCKING47, we want you to be satisfied with your purchase. If you're not completely happy, we're here to help.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging.
- Include all accessories, manuals, and tags (if applicable).
- Include proof of purchase or order number.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Clearance or final sale items
- Personalized or custom-made products
- Opened health, beauty, or consumable products
- Products damaged due to misuse or improper handling
Return Process
To start a return, please contact us at:
Email: support@rocking47.com
Business Address: 9910 cr7300 wolfforth, tx 79382
Please do not send items back without contacting us first.
Return Shipping
- Customers are responsible for return shipping costs unless the item was damaged, defective, or we sent the wrong item.
- Shipping costs are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include:
- Your order number
- Photos of the item
- Photos of the packaging
We will work quickly to resolve the issue by providing a replacement, exchange, or refund.
Refunds
Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5-10 business days. Processing times may vary depending on your bank or credit card provider.
Exchanges
We only replace items if they are defective, damaged, or if you received the wrong item.
To request an exchange, contact us at:
Email: support@rocking47.com
Order Cancellations
Orders may be canceled within 12 hours of purchase if they have not yet been processed or shipped.
Once an order has shipped, it cannot be canceled and must follow the return process outlined above.
Contact Information
If you have any questions regarding returns or refunds, please contact us:
ROCKING47
Email: support@rocking47.com
Website:
A clear return policy that covers return windows, shipping responsibility, refund timing, and contact information is recommended for Shopify stores and helps meet Shopify's policy requirements.
If you're doing Amazon-to-Shopify fulfillment or dropshipping, I can also make a version specifically designed to protect you from fraudulent returns and chargebacks.